|
E-Workbooks
|
| |
If you prefer a self-guided approach
to learning, our workbook series is ideal for
individuals or groups.
Communication/Interpersonal
Skills e-book: How to choose the right
words, understand verbal and non-verbal
communication, give and receive constructive
feedback, and much more.
Resume
Writing e-book: Step-by-step instructions
plus worksheets that guide you to the best
resume you’ve ever had. Just sign up for our
Resume
Writing course and have Gloria Pincu
review your new, completed resume.
Or Download
just the FREE e-workbook now.
Listening
Skills e-book: Communications break down
because people don’t know HOW to listen
properly. This e-book shows how to reduce
costly mistakes and losses caused by
miscommunication with customers and coworkers.
Telephone
Skills e-Workbook: This Telephone Skills
Training Kit goes right to your bottom line. A
small investment in training now will pay
dividends later in customer retention and a
better corporate image.
Dealing with
Difficult People e-Workbook: Dealing with
difficult people is probably the hardest job
you perform each working day! What to do when
your office becomes a “zoo”? This
e-workbook will help you understand how to
handle those difficult people.
Setting and
Achieving your Goals e-workbook: This
highly interactive workshop will focus on the
"how-to's" of applying goal-setting
skills to developing organizational,
departmental, and personal goals.
Time
Management: This time management course,
How to Get Control of Your Time, contains
valuable, quick, and practical ideas to help
you work smarter and succeed.
Team
Building: Team building is a process in
which a work group examines how it is
currently operating, identifies how it could
improve its effectiveness, and implements the
procedures and processes that enable it to get
the job done in the best possible way. In this
workbook, you will focus on how teamwork can
impact positively on accomplishing tasks. You
will define your role in improving the quality
of services/products that your company
provides, and you will build teamwork skills.
Conflict Management:
Learn to reduce conflict that naturally arises
from working with others.
Customer Driven Quality:
Well-trained, professional customer service
staff are vital to a company’s good image
and profitability because they may be the only
company representatives the client ever talks
to. Their performance determines if that
customer ever comes back again. This
e-workbook will help you improve your dealing
with customers.
Overcoming Presentation
Anxiety: Seventy-page illustrated
workbook with flow chart to move you past
presentation anxiety to become a more
confident, dynamic and organized communicator.
Change Management: This workbook is
designed to provide you with information for
managing your job during organizational
change.
Preparing and Participating
in Productive Meetings: Are you
comfortable running a meeting? Do you
know how to organize a meeting, create an
agenda, take minutes, etc? This
e-workbook is the guide to running
productive meetings. Our training kit
contains techniques and exercises that help
people plan and run effective meetings,
including using Robert's Rules of Order, how
to wrap up the meeting, and how to plan for
future meetings.
Million Dollar Phone Sales:
This course provides everything you need to
deliver your very own Telephone Sales Skills
Course or to teach yourself.
Training for Trainers
Workbook: Are you new to training?
Do you need to train trainers in your
organization? Don’t re-invent the wheel.
This program was developed for those who need
to learn how to design and conduct training in
a variety of business and organizational
environments. This program has been
particularly successful in startups of new
manufacturing plants for over 20 years. The
results are faster, 100% safe startups and
improved productivity.
Click here to
receive our FREE
business-writing
tips.
|
| |
